24/7
phone coverage
Your support line stays available when your team is offline, asleep, or tied up with arrivals, cleaners, and same-day issues.
AI phone support for property owners and letting teams
Less time on guest calls.
More time on the
work that matters.
Lodgeity helps property owners and letting operators reduce repetitive guest calls, keep support available after hours, and standardise how every property handles phone support.
Fewer interruptions
24/7 phone coverage
Escalations with context
Property support line+44 20 7101 0655
Calls Today
26
12 resolved automatically
Resolution Rate
81%
Only exceptions reach the team
Open Tickets
4
1 urgent maintenance issue
Avg Call Duration
2m 18s
Short, structured support calls
Recent Calls
🇩🇪
Anna Keller10m ago
Late check-in instructions
🇬🇧
Marcus Hill28m ago
Heating issue in Room 302
Open Tickets
Urgent access issue
Refund review
Languages Today
English46%
German31%
French15%
Why operators use it
Built to reduce operational drag, not just answer calls.
For owners, serviced accommodation operators, and letting companies, the value is operational: fewer interruptions, better after-hours coverage, and more consistent support across every property.
1
consistent workflow
The same operating rules, escalation logic, and approved answers apply across all of your properties and staff.
3
clear outcomes
Every call is answered, ticketed, or escalated, so nothing disappears into voicemail, WhatsApp, or team chat chaos.
0
guesswork outside your rules
Lodgeity answers from your policies and routes exceptions back to humans instead of improvising risky or inconsistent responses.
Operational relief
Where the day-to-day pressure comes off your team.
This is not just about answering calls. It is about taking repetitive phone work away from your team, keeping guest communication consistent, and escalating only the calls that actually need operator judgement.
→
Fewer interruptions
Routine guest calls stop landing directly on your mobile, your ops inbox, your cleaners, or your front desk team.
Late check-ins, Wi-Fi issues, parking help, access questions
→
Consistent answers
Guests hear the same approved answer every time, no matter which property they call, which staff member is on duty, or what time they ring.
→
Better escalations
When your team does need to step in, they get the issue, the context, and the next action already structured instead of starting from scratch.
Current route: Human approval required
Operating model
Every guest call is handled the way a well-run property support team would handle it.
Routine work gets resolved automatically. Commercial, sensitive, or unusual issues get escalated with context instead of distracting your team with avoidable call volume.
Guest calls
A guest rings the property support number instead of interrupting your team directly.
Issue understood
Language, intent, and urgency are identified immediately so the call can be handled correctly.
Rules checked
Lodgeity answers from your approved property knowledge, policies, and operating rules.
Outcome logged
The call is resolved, ticketed, or escalated so your team sees what matters and ignores what doesn’t.
Built around your operation
Your team stays in control of what gets answered and what gets escalated.
Lodgeity is only useful if it reflects how your properties actually run. That means your access instructions, your policies, your service rules, and your escalation thresholds.
Routine questions get handled instantly. Exceptions come back with enough context to act quickly.
Access
Door codes, check-in windows, lockboxes, and arrival instructions.
What can be answered automatically and what must go back to a human.
Property info
Wi-Fi, parking, amenities, directions, and stay essentials.
What can be answered automatically and what must go back to a human.
Issues
Maintenance reports, complaints, urgency classification, and summaries.
What can be answered automatically and what must go back to a human.
Rules
Escalation thresholds, restricted topics, and approval logic.
What can be answered automatically and what must go back to a human.
Guardrails
Automate the repetitive support work. Keep operator judgement in human hands.
Approved answers
Can answer
Best for the repetitive calls your team answers every day and does not need to answer manually.
Takes work off the team
Answer FAQs and house rules
Share check-in and access details
Provide Wi-Fi, parking, and local information
Create service or maintenance tickets
Designed to reduce interruptions without weakening guest support.
Human decisions
Escalates to you
Anything commercial, sensitive, or operationally risky comes back to your team with the context needed to act fast.
Keeps control where it matters
Refunds, discounts, or compensation
Booking changes and cancellations
Complaints or sensitive situations
Emergencies or anything outside your rules
Designed to protect revenue, reputation, and operator judgement.
Operator outcomes
What owners and letting teams actually care about: less interruption, better coverage, cleaner escalation.
The story is not just that guests get answers. It is that operators spend less time repeating themselves and more time handling the work that genuinely needs them.
“
“Our team was spending too much time on access calls and late check-ins. Lodgeity took that pressure off without making support feel impersonal.”
Sarah M.
Short-stay host, London
“
“The biggest win has been escalation quality. If an issue reaches us now, it arrives with enough context to act instead of starting from scratch.”
Daniel K.
Boutique property manager, Manchester
“
“We wanted better after-hours coverage without hiring more people just to answer the same questions. This gave us that layer.”
Aisha R.
Serviced apartment operator, Birmingham
Pricing
Start with one property. Expand when the operational value is obvious.
Simple monthly plans for owners and letting operators. 14-day free trial on every plan.
Starter
£49/mo
For single-property owners who want fewer interruptions.
Start 14-day trial✓ 1 property
✓ Up to 200 calls/mo
✓ FAQ knowledge base
✓ Email support
Most popular
Pro
£149/mo
For operators standardising support across multiple properties.
Start 14-day trial✓ Up to 5 properties
✓ Unlimited calls
✓ Priority support
✓ Analytics dashboard
✓ Team members (3)
Enterprise
£499/mo
For larger portfolios and letting businesses needing deeper control.
Contact us✓ Unlimited properties
✓ Unlimited calls
✓ Dedicated account manager
✓ Custom integrations
✓ Unlimited team members
Twilio number ~£1/mo per active property, billed separately.
Give your team fewer repetitive calls and your properties a more reliable support layer.
Start with one property, load your operating knowledge, and let Lodgeity handle the calls your team should not have to answer manually.